How Utility Billing Works
Every water customer has a water meter installed to measure the amount of water they use. These meters are read monthly by the Public Works Department. The information from the meter readings is then used to generate utility bills that are sent out on the last business day of each month.
Utility Bill Due Date
Utility bills are due on the 20th of each month and will be considered late if paid after this date. If not paid by the 20th, a 10% late fee will be assessed. Accounts not paid before the 30th of each month will have a $25 administrative fee added to the account and will be subject to disconnection. Payments must be received prior to the office opening on the 30th to avoid disconnection. To restore service, the past due amount and administrative fee must be paid.
The town contracts with Paymentus to allow customers to pay their utility bill online using a Visa, Mastercard, Discover Card, or eCheck. A $2 convenience fee applies to all transactions.
- Pay in person at Dobson Town Hall, 307 N Main Street
- Mail payment to: PO Box 351 Dobson, NC 27017
- Pay online
- Pay by phone: 844-244-2325
- Pay by bank draft (PDF)
Customers will need their account number and exact bill amount to pay online or over the phone.